GambleZen Privacy Policy for Account, Payment and Gaming Information

Last Updated: 29 September 2026

Effective Date: 5 August 2026

Your GambleZen account creates several categories of information: identity details, payment records, device signals, game activity and support communication. This Policy identifies what we collect at each stage, the lawful reasons for processing it, the parties that may receive it and the controls available to you. Fortuna Games N.V. is responsible for the processing connected with GambleZen services.

Information we collect at each stage

We collect registration and contact data such as name, date of birth, address, country, telephone number and email. Account activity creates records of login events, preferences, balances, promotions, games, transactions, support messages and responsible gambling settings. Technical records may include IP address, device identifiers, browser, operating system, language, approximate location, cookies and security logs.

Payment and verification can involve method identifiers, transaction references, wallet addresses, bank details, photo identification, proof of address, payment ownership and source-of-funds evidence. We may also process fraud indicators, chargeback records, self-exclusion status and safer-gambling interactions where necessary to protect players and meet legal obligations.

Why we process personal data

We use data to create and administer accounts, confirm age and identity, process payments, provide games, calculate rewards, answer support requests and maintain account security. Processing also supports fraud prevention, anti-money-laundering checks, responsible gambling controls, dispute handling, legal compliance, analytics and service improvement.

Depending on the activity and applicable law, our legal basis may be performance of a contract, compliance with a legal obligation, legitimate interests, consent or protection of vital and public interests. Marketing consent can be withdrawn without affecting necessary account and compliance processing.

Cookies, measurement and local storage

Cookies and similar technologies keep sessions active, remember preferences, protect logins, measure performance and understand how pages and promotions are used. Essential cookies support security and account functions. Analytics cookies help us identify errors and improve navigation. Marketing or attribution technologies may record that a visit or registration followed a campaign link.

You can manage non-essential cookies through the consent controls and browser settings. Blocking essential storage may prevent login, cashier or security functions from working correctly.

When data is shared

We may share the minimum necessary data with hosting providers, game studios, payment processors, identity-verification suppliers, fraud-prevention services, customer-support tools, analytics providers and professional advisers. Data may also be disclosed to regulators, courts, law-enforcement bodies or other authorities where lawfully required.

Providers act under contractual and security obligations appropriate to their role. We do not sell identity documents or payment credentials. Third-party payment and game services may apply their own privacy notices when you interact directly with them.

International transfers

Casino, payment and technology suppliers may process information outside your country. Where privacy law requires safeguards, we use contractual measures, access restrictions and vendor due diligence. Transfer protection depends on the destination, data category and provider relationship.

Retention and deletion

We retain data only for as long as needed for the purpose collected, account administration, payment records, fraud prevention, disputes and regulatory obligations. Verification and transaction records may need to remain after account closure. Retention periods vary according to account activity, legal requirements, self-exclusion duties and unresolved claims. When retention is no longer required, data is deleted, anonymised or securely isolated.

Security measures

We use encrypted transmission, controlled access, monitoring, authentication, secure hosting and administrative procedures. Staff and providers receive access according to role and necessity. No online service can eliminate every risk, so you should use a unique password, secure your email and device, and report suspected account access immediately.

Your privacy rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent, opt out of direct marketing and complain to a competent data-protection authority. Some requests require identity confirmation. We may retain information that remains necessary for legal, security, payment or responsible-gambling reasons.

Age and children’s data

GambleZen is intended only for people who meet the legal gambling age. We verify age and may close an account if eligibility cannot be established. Parents and guardians should use device and network controls to prevent minors from accessing gambling services.

External links and policy updates

Links to payment services, support organisations or other websites are governed by their own privacy terms. Review those notices before submitting data outside GambleZen. We update this Policy when our services, providers or legal duties change and show the revised date at the top.

Privacy contact

Send privacy requests to [email protected] using the registered account email where possible. Explain the right you want to exercise and the relevant account context. Do not attach identity documents unless our team provides a secure route or specifically requests them.