Terms Governing Your GambleZen Account, Balance and Casino Activity

Effective Date: 5 August 2026

Last Updated: 29 September 2026

Creating a GambleZen account forms an agreement between you and the operator. That agreement covers registration, games, promotions, balances, payments, verification, support and responsible gambling controls. By registering or using our services, you accept these Terms together with the specific rules displayed for each game, transaction and promotion.

1. Definitions and operator

“Account” means your personal GambleZen profile. “Cash balance” means deposited funds and settled cash winnings. “Bonus balance” means promotional value subject to separate conditions. “KYC” includes identity, age, address, payment ownership and source-of-funds checks. “Games” includes all casino and live products displayed in the account. GambleZen is operated by Fortuna Games N.V., registration number 162413, under Curaçao Gaming Control Board licence OGL/2024/112/0974.

2. Eligibility and registration

You must meet the legal gambling age and may hold only one account. Registration details must be complete, accurate and kept current. You are responsible for protecting your password, email access and device. Accounts may not be sold, transferred or shared. We may request email or telephone confirmation before account functions are enabled.

3. Verification and compliance reviews

We may verify identity, age, address, payment ownership, source of funds and account activity at registration, deposit, withdrawal or any later stage. Documents can include government photo ID, proof of address, bank statements, wallet evidence and redacted card images. Enhanced checks may apply to unusual activity or larger transactions. Account functions and payments may be held while a lawful review is completed.

4. Deposits and account balances

Use only a payment method held in your own name. The cashier displays accepted methods, currency, minimum, maximum and any provider fee before confirmation. Failed, reversed, duplicated or disputed deposits do not create an unconditional balance entitlement. Chargebacks and third-party payments may trigger account review. Crypto credits depend on the correct asset, network, address and required confirmations.

5. Withdrawals

Submit withdrawals from the cashier using an eligible route. We may apply method matching, request KYC and review bonus or transaction history before approval. The account displays the relevant minimum and limits. Incorrect payment details, unsupported crypto networks or incomplete verification can delay or return a request. Funds remain subject to fraud, chargeback and legal checks until settlement.

6. Promotions and bonus funds

Each offer has separate eligibility, activation, minimum deposit, wagering, expiry, maximum stake, game contribution and withdrawal rules. A reward must be selected before the qualifying deposit when the promotion requires activation. Exceeding a maximum bet, using excluded games, creating duplicate accounts or manipulating promotions may lead to bonus cancellation and correction of related winnings. Cancelling an active bonus can remove bonus funds and associated winnings.

7. Games, rounds and technical records

Game rules and paytables form part of these Terms. A wager is accepted only when recorded by our system and the game supplier. Interrupted rounds are settled according to the final server record. Malfunctions, incorrect displays, duplicated credits, manifest pricing errors or faulty odds do not create a right to an unintended payment. We may correct balances and void affected transactions after investigation.

8. Prohibited conduct

Fraud, collusion, duplicate accounts, false documents, payment abuse, chargeback abuse, underage play, automated tools, exploitation of technical errors and attempts to bypass account restrictions are prohibited. VPN or proxy use must not disguise eligibility, location or identity. We may suspend, restrict or close an account and preserve records where prohibited activity is reasonably suspected.

9. Account closure and inactivity

You may request closure through support, subject to open bets, payments and legal retention. We may close or suspend an account for breach, security risk, legal duty or prolonged inactivity. Remaining legitimate cash funds are handled after required verification and deductions. Self-exclusion remains separate from ordinary closure and must not be bypassed through a new account.

10. Account controls when gambling needs to stop

Gambling involves financial risk and is not a source of income. Use limits, breaks, self-exclusion and external blocking tools when needed. Contact support if you want account-level intervention. We may act when account activity indicates a player-protection concern.

11. Intellectual property and acceptable use

GambleZen names, software, graphics, text and databases are protected. You may use the site only for lawful personal play. Scraping, reverse engineering, resale, impersonation, interference and unauthorised commercial use are prohibited.

12. Liability, complaints and disputes

We provide services subject to technical, provider and network dependencies. Nothing excludes liability that cannot legally be excluded. For a complaint, contact live chat or [email protected] with the registered email, date, transaction reference and clear explanation. We review the account record, involve payment or compliance specialists where necessary and communicate the outcome.

13. Changes, law and severability

We may update these Terms to reflect service, legal or security changes. The new date appears at the top and continued use constitutes acceptance where permitted. If one provision is unenforceable, the remaining provisions continue. Governing law and dispute venue follow the operator and licence framework unless mandatory consumer law provides otherwise.